Refund and warranty

Scenario 1 — customer paid, brief NOT yet submitted

If you have purchased the gift card but the recipient has not yet submitted the brief form (service has not yet started), the 14-day right of withdrawal applies (Estonian Law of Obligations Act VÕS § 56).

How to request a refund:

1. Email veeb@navik.ee within 14 days of purchase
2. Include: your name, gift card code (NK-2026-XXXXXXXX), reason for refund (optional)
3. We refund the full amount paid within 14 days of receiving the request
4. If payment was by card/bank link, the refund goes to the same account; for bank transfers we ask for an IBAN

Note: this right applies ONLY if the brief form has not yet been submitted. If the recipient has already filled out the form, scenario 2 applies.

Scenario 2 — customer SUBMITTED the brief (= service started)

Once the recipient has submitted the brief form (service has started), the 14-day right of withdrawal no longer applies (Estonian Law of Obligations Act VÕS § 53⁸ (2)(3) — digital content exception).

Reason: at the moment of brief submission, the customer has explicitly consented (consent checkbox in the checkout form) that service starts immediately and they thereby waive the 14-day right of withdrawal.

Exceptions where a refund is still made:

• Unsuitable content — if the Service Provider determines that the customer's submitted content cannot be published (copyright infringement, illegal material, etc. — see Terms §6.2) and the customer does not provide replacement suitable content, €79 is refunded; €20 remains with the Service Provider as a service fee compensating the costs of starting the service (Terms §6.3).
• Force majeure — if the Service Provider cannot deliver the service due to force majeure (Terms §13), the contract may be terminated and the amount paid refunded.

Scenario 3 — defect in the website (quality warranty)

If the website has been published but has a quality defect (5-day deadline exceeded, site broken, promised functionality missing), the Estonian Law of Obligations Act VÕS § 218 applies — a 2-year quality warranty.

Your rights:

• Defect repair — the Service Provider repairs the defect free of charge (Terms §10.3)
• Price reduction — if the defect cannot be repaired, the price is reduced proportionally
• Termination of contract and refund — only if the defect is material (e.g., the website does not work at all) and repair is not reasonable

How to notify:

1. Notify the Service Provider immediately upon discovering the defect, but no later than 2 months after publication (Terms §10.2)
2. Contact: veeb@navik.ee or +372 5067651
3. Describe the defect and include a link to the website
4. We respond within 2 business days and prepare a repair plan

Note: the Service Provider is not liable for errors arising from incorrect data submitted by the customer, third-party service outages, or the customer's own subsequent changes to the website (Terms §10.4).

Dispute resolution

For consumer disputes, you may turn to:

• Estonian Consumer Disputes Committee — komisjon.ee
• European online dispute resolution platform — ec.europa.eu/consumers/odr
• Court dispute — Harju County Court